For over 20 years, CMD has specialized in helping customers across the nation solve their service challenges. More than just a call center, CMD is a privately held, US-based, multi-platform solutions provider for institutions who face customer service and operational challenges. Our 12,000 square foot call center is located in Baltimore, Maryland.
CMD understands that, for government institutions, whether state, local, or federal, reputation is everything. Agencies at every level can gain by putting the needs and wants of their customers first. Because customers form their opinions about an institution based on their satisfaction with how well it communicates, CMD’s services are designed to enhance your reputation as a timely and effective communicator. With every client and every engagement, our objective is to act professionally, ethically and with integrity. This guiding principle is the standard for every decision and action in all of our business relationships.
Our executive team
The members of CMD’s executive team are innovative thinkers, passionate about improving our clients’ service levels.
For over 20 years, our executive team has worked closely with our clients to develop the right solutions professionally, ethically and with integrity.
Email CMD or call 888-817-7575 for more information.
- Leeds Hackett, Board Chair
- Russ Causey, President and Chief Executive Officer
- David Cooper, Senior Vice President – Sales
- Vicky McAndrews, Senior Vice President and Chief Financial Officer