CMD Outsourcing Solutions offers a unique, multi-channel/multi-platform approach to providing customer service to government agencies. Our Web Support solutions include a range of opportunities to cost-effectively improve your institution’s service levels.
511 Server Hosting
CMD offers server hosting for your 511 traffic information systems. We work with you to develop the 511 support platform that best suits your needs and provide ongoing hosting and operational support.
Live Chat Software
Whether your institution already has live chat technology set up, or you would like CMD to implement a solution for you, Live Chat can be implemented quickly and easily. Web-based, always on, the software solution allow you to communicate at a lower cost than traditional person-to-person real-time contact.
CMD’s KnowledgeBase
For all engagements utilizing our inbound contact center support, CMD creates a unique KnowledgeBase for each agency or department we serve. This Web-accessed database ensures that our staff and yours have access to the most up-to-date information on your institution’s policies and procedures, and that our responses to citizens are always correct.
Email CMD Outsourcing Solutions or call us at 888-817-7575 to talk about ways our Web support services can transform your agency’s or department’s communications.
