Contact Center Solutions
STATES, CITIES AND MUNICIPAL AGENCIES
CMD Outsourcing Solutions improves customer relations for government agencies by more effectively connecting the public with their state or local government. We partner with government agencies to provide a seamless and cost-effective communications platform to better handle issues related to a wide range of services. Our support is as diverse as you need it to be, whether election cycle assistance with voter questions, 511 traffic hotlines or live agent support for virtually any government entity or agency. Wherever you face resource challenges in serving your constituents, CMD can help.
CMD’s highly specialized inquiry resolution services can deliver dramatic and sustainable improvement in service levels and citizen satisfaction. Let CMD help your department or agency:
- Reduce wait times
- Eliminate call-backs and complaints
- Accelerate Processing
- Improve satisfaction with administrative departments
- Decrease operational costs by 25%
Address your service challenges head-on with CMD’s multi-channel and multi-departmental service solutions to increase your service levels.
Email CMD or call 888-817-7575 for new ideas on how to address your service needs.