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Agency KnowledgeBase
Provide customer service representatives quick and easy access to information for timely and accurate answers.
CMD has been building custom KnowledgeBases around client support for over two decades.
We build and maintain a KB specific to your agency or departments, containing all your internal policies, procedures, documents, and guidelines. This web-based tool will provide easy access to your frontline staff to quickly and accurately answer any question from your constituents.
The KnowledgeBase can be designed to mirror the steps or policies within the departments being supported and provide your staff quick and easy access to things like:
- Relevant pages within your website that contain more detailed information on the question.
- Quick access to processing dates and deadlines.
- Instructions on how to access and navigate various portals.
- Updates on important state, and federal policies.
