Outsource your inbound and outbound phone call support to improve operational efficiency. Our services better connect state and local agencies and departments to their customers for better overall service.
Inbound Phone Calls
Our outsourced inbound support delivers increased service levels and excellent First Call Resolution Rates, across multiple communication channels and departments.
Our team-based staffing ensures your agency is assigned highly trained CSRs with in-depth knowledge of your specific policies and procedures.
CMD will establish a highly responsive inbound support structure that is completely seamless to constituents reaching out to your agency.
Our custom inbound support services will provide your AGENCY:
Outbound Phone Calls
CMD removes the administrative burden of making contact with your constituents.
We deliver the technology and resources that allow you to develop a proactive communication to quickly reach your customers about important deadlines and events.