Customer Service Solutions


The members of CMD Outsourcing Solutions’ executive team are innovative thinkers, passionate about improving our clients’ service levels.

For over 20 years, we have specialized in helping customers across the nation solve their service challenges. Our executive team works closely with clients to develop the right solutions professionally, ethically and with integrity.

Leeds Hackett

Board Chair

Leeds joined CMD in November 2000, bringing a wealth of knowledge and successful business experience to the company. Prior to CMD, he served on the board and as CFO of Compass International Services Corporation, subsequently purchased by the NCO Group, Inc. Previously, he served as chairman and CEO of National Credit Management Corporation. Leeds has been an investor and board member of several young companies, and has served as the CFO of two publicly traded companies. He was president and CEO of The Park Avenue Bank, and spent more than 20 years with Marine Midland Bank in both New York City and London as executive vice president of the international division. Leeds graduated with a BS from Babson College and later studied at the New York University Graduate School of Business Administration. Leeds formerly served on the Board of Overseers of Babson College.

Russ Causey

President and Chief Executive Officer

Russ is a 30-year veteran of the call center management industry with a focus on improving customer service in higher education. He is the visionary behind CMD and is continually searching for new and better ways to solve problems for clients.  Prior to founding CMD in 1999, Russ served as senior vice president of operations at Compass International Services Corp. where he guided the design, implementation and operation of major call centers throughout the nation. Previously, he was a vice president with CSC Credit Services (a division of Computer Sciences Corporation) in Houston, Texas, where he managed CSC’s 32 call centers around the country over a 6-year period.  Russ spent the first 12 years of his career with Equifax Services in Seattle, Washington, where his last assignment was managing the Washington region. He is a member of the Eastern Association of College and University Business Officers (EACUBO). Russ serves as Board Chair of Central Scholarship, a Maryland-based non-profit organization that helps students in Maryland realize their academic and professional goals through interest-free loans and grants to attend accredited institutions within the United States.  Russ also served for 8 years on the board of Unified Community Connection (Unified) (6 years as Vice-Chair) and currently serves as a non-board committee member.  In November 2012, Russ was recognized by the Maryland chapter of the Association of Fundraising Professionals as an ‘Unsung Hero’ for his work with Unified through his annual event Hoodstock Music Festival.  In 2011, Russ was appointed to the Financial Sustainability Advisory Committee of Maryland’s Health Benefit Exchange. One of Russ’ pastimes is playing in the band Roses n Rust.  He studied business management at Century College.

David Cooper

Senior Vice President – Sales

David joined CMD in November of 2005 and is responsible for the company’s sales and marketing efforts. Prior to CMD, he spent 15 years with Sallie Mae®, the nation’s largest provider of financial services to the higher education community. His last assignment with Sallie Mae was Managing Director of Ecommerce in Sallie Mae’s higher education outsourcing group, Campus Solutions. David received a BS degree, with a concentration in finance, from the University of Kentucky and an Information Technology Certificate from the University of Virginia. David is a member of the National Association of College and University Business Officers (NACUBO).

Customer Service Solutions for Government

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