Customer Service Solutions

One-Stop Multi-Channel Support

CMD Outsourcing Solutions helps state and local governments improve service and operational efficiency.

Our process-oriented focus allows us to support the diverse initiatives of State and Local Governments Agencies. Designed to address the specific needs of government agencies, our support services provide a high-quality communication and support platform to better interact with, and support, the needs of your constituents.

A multi-channel communications platform to choose from to meet your needs:

Phone Calls

Outsource your inbound and outbound phone call services to CMD to improve operational efficiency.


Our email support services are integrated with all other customer support provided to your agency or department.

Live Chat

Web-based, always-on, the software solution allows you to communicate with constituents at a lower cost than traditional person-to-person real-time contact.

Text Messages

Text Messages (or SMS) enables you to deliver information in a way that’s personalized, easily accessible, and instantaneous.

AI Chatbot

A chatbot powered by AI may address many of your constituents’ questions, all without adding staff!

Agency KnowledgeBase

A unique comprehensive internal FAQ for each department or agency. Use as a basis for other solutions, or as a stand-alone service.

Customer Service Solutions for Government

Get started with a conversation on how our support services can assist your department or agency in meeting your customer service needs.

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