CMD Outsourcing Solutions helps state and local government improve service and operational efficiency. Designed to address the needs of government, our support services connect your department and agency managers to better overall performance.
- Increase answer percentages
- Expand communication options
- Deliver consistent service levels over fluctuating call volume
- Resolve 93% or more of ALL inbound inquiries
- Eliminate the need for citizens to call
- Reach your community when you need to
- Eliminate complaints
- Dramatically increase service levels
- Communicate the way today’s citizens do
- Make wait times irrelevant
Building on almost two decades of call center innovation, we stand ready to serve you. Email CMD or call 888-817-7575 for more information.