Customer Service Solutions


Multi-Channel Customer Service Solutions

A seamless and cost-effective communications platform to better handle issues and inquires related to state and local government support.

Wherever you face resource challenges in serving your constituents, CMD can help.

CMD Outsourcing Solutions improves customer relations for government agencies by more effectively connecting the public with their state or local government. We partner with state and local government agencies to provide a seamless and cost-effective communications platform to better handle inquires related to important programs, policies, and events, that impact their constituents.

Our support is as diverse as you need it to be, whether election cycle assistance with voter questions, 511 traffic hotlines, or live agent support for virtually any government entity or agency.

State Board of Elections Department of Aging Department of Transportation Department of Health Phone Calls Email Live Chat Text Messages AI Chatbot For Any State or Local Agency

CMD can deliver dramatic and sustainable improvement in service levels and customer satisfaction.

Let us help your department or agency:

Reduce wait times and eliminate call backs and complaints

Accelerate processing

Implement a office-wide, one-stop solution

Improve constituent satisfaction

Communicate proactively

Decrease operational costs by 25%

Customer Service Solutions for Government

Get started with a conversation on how our support services
can assist your department or agency in meeting your customer service needs.

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