CMD Outsourcing Solutions serves as an extension of your government offices. Our custom inbound support services give you the following capabilities:
- Calls – 93% first-contact resolution
- Live Chat – Be there when they want you online
- E-mails – Respond to e-mails under the department’s brand
- Custom IVR Messaging – Voice automation and custom call routing
- 511 Telephone Traveler Information Systems
Email CMD or call 888-817-7575 for trained and ready professionals who set the standard for customer service excellence.
- Strengthen customer service
- Deliver consistent service levels over fluctuating call volume
- Improve constituent satisfaction
